Poolfence.com Return Policy
Effective May 3rd, 2016
At Life Saver Pool Fence Systems, Inc., we understand that mistakes can be made. Which is why we have tried to simplify our return process, following the steps below exactly will help expedite your return as fast as we can possibly process it.
Steps for our Easy Return Process:
- Determine which category your return falls under. (see below)
- Make sure your return reason does not match one our non-returnable reasons. (see even further below)
- Contact our Customer Support Line for Information regarding you Return. (561-272-8242)
Once your return has been submitted our Return Department will process the return and send out an email within 1-3 business days. After we receive your return at our warehouse, our Return Department will process your items within 7-10 business days and verify that the item is in the correct condition and proceed with the return credit. Please allow 7-10 business days depending on your credit card bank for the credit to show up on your account.
Which Return Category does your return fall under?
Under 30 Days In New Condition
Your order was received less than 30 days ago and is in the same brand new unused and uninstalled condition you received it in. You have the original box, manuals, other paperwork, and every part and piece that came with it originally.
-We can still accept your return, but you will be charged a 25% restocking fee, based on the total of dollar amount of the materials returner; (Minimum of $10) and will be responsible for our shipping cost to get the product to you originally and the shipping cost to get it back to our warehouse.
Covered by Limited Lifetime Warranty
All products from PoolfenceDIY.com are covered by our Limited Lifetime Warranty, which covers manufacturers’ defects for as long as the original owner owns the fence. In the rare instance that this occurs, you can ship back the defective materials for a replacement. Click here to see the complete Manufacturer’s Limited Lifetime Warranty.
Under 30 Days New Condition but Incomplete
Your order was received less than 30 days ago and you misplaced some items from the product, or tried to install it, or you do not have the original box, manuals, or all of the parts and pieces that came with it.
– We cannot accept a return that does not have every piece of paper and part with it – Non-Refundable/ Non-Returnable.
Past 30 Days in Any Condition
Your order was received more than 30 days ago.
-The items are Non-Returnable/ Non-Refundable if you received them more than 30 Days ago.
- Any item(s) in Used condition (excluding rental items)
- Any item(s) in New condition, but is missing parts, pieces, and or hardware to complete the item
- Any item(s) That have exceeded 30 day Maximum return period
We do not accept returns for the following reasons:
- Freight Line Products – All damaged products shipped via freight must be refused. If you accept the product off of the truck, you now own the product. Please inspect all packages thoroughly before acceptance.
Return Items to :
Life Saver Pool Fence Systems, Inc. 1085 SW 15th Ave, #E3 Delray Beach, FL 33444
Please include a copy of your original invoice with your returning items.
6-8 Business Days
2 Business Days
1 Business Day
Standard Shipping (Continental United States)
For Standard shipping (of in-stock items) Please allow 6-8 business days from the date the package was shipped. Your package will take 24-36 hours to process and ship.
Second Day Shipping
Orders (of in-stock items) placed before 12:00 pm EST, Monday-Friday will be processed and shipped the same day. Orders placed after 12:00 pm EST will be shipped the following business day. Your package will arrive in two business days, from the date your package was shipped.
Next Day Shipping
Orders (of in-stock items) placed before 12:00 pm EST, Monday-Friday will be processed and shipped the same day. Orders placed after 12:00 pm EST will be shipped the following business day. Your package will arrive the next business day, from the date your package was shipped.
PoolfenceDIY.com uses UPS to ship online orders. Orders shipped using standard shipping will be shipped via UPS. Next and 2nd day packages will be delivered via UPS.
- Standard Shipping: Packages shipped using UPS generally deliver Monday – Friday (excluding Holidays). On occasion packages could be delivered on a Saturday. Be sure to track your package at https://www.ups.com/tracking/tracking.html for your estimated delivery day.
- Next and 2nd Day Shipping: Packages will be shipped and delivered by UPS Monday – Friday (excluding holidays). Be sure to track your package at https://www.ups.com/tracking/tracking.html for your estimated delivery day.
Orders cannot be delivered to P.O. Boxes.
Shipping to a different address
You may place an order to be shipped to an address other than that of your billing address. The billing address must match the address on file with the credit card used at the time of purchase.
Military APO/FPO Boxes
All APO / FPO packages will be shipped via United States Postal Service. Expedited shipping is not available for these deliveries. Please allow for additional transit time (usually 4-6 weeks).
We currently do not ship outside the United States.
Shipping cost are automatically calculated based on the destination zip code you provide.
- Unless stated otherwise, free shipping covers the cost of Standard Delivery only. Alternative shipping options are available at additional costs.
- $10.00 Surcharge for Alaska and Hawaii is not waived during free shipping promotions
Life Saver Pool Fence Systems, Inc. will accept payments in the following options, to be processed through the website at the time of check out only. We apologize, but we cannot accept any other form of payment.
- American Express
Life Saver Pool Fence Systems, Inc. is Based in South Florida. We are required by law to charge sales tax on all orders sold within the state of Florida. We do not collect sales tax on any other order, if the purchasing address is not based in the state of Florida. Please note: The on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated when the order is shipped.